Refund and Return Policy

At Meliora International, your satisfaction is our top priority. We offer a straightforward 30-day return policy, allowing you to return items within 30 days of receipt.

Eligibility for Returns To qualify for a return, items must be:

  • Unused and in the original condition

  • In their original packaging with tags attached

  • Accompanied by the receipt or proof of purchase

How to Initiate a Return To start the return process, please contact us at info@melioraintl.com. Returns should be sent to: 364 E Main Street, Middletown, DE 19709, Delaware, United States.

Return Shipping Costs

  • No Restocking Fee: We do not charge restocking fees.

  • Free Returns: If the item is incorrect, damaged during shipping, or defective, we will cover the return shipping costs.

  • Customer Responsibility: If you ordered the wrong item, you will be responsible for the return shipping costs.

Return Conditions Returned items must be in new condition with labels and packaging intact to meet our return policy.

Refund Process Once we receive and inspect your return, we’ll notify you if it’s approved. Approved refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue.

Exceptions Certain items cannot be returned, including:

  • Perishable goods

  • Customized products

  • Personal care items

  • Sale items and gift cards

Exchanges For quick exchanges, return the item you have and make a new purchase for the desired item.

Worldwide Shipping We are proud to provide our products worldwide, ensuring that quality surgical instruments are accessible wherever you are.

European Union Customers If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item is in new condition.

Contact Us Anytime For further inquiries about returns or other concerns, please contact us:

Phone: +92 300 6131385
Email: info@melioraintl.com
We’re here to help!